Must always satisfy our customers, but never us. At KPT, we ensure top-notch product quality by adhering to strict parameters from start to finish.
Firstly, the materials we use to manufacture our power tools are of the finest quality.
Second, the various stages of the entire manufacturing process, are engineered to ensure Total Quality. The yardsticks used are reliability, safety, performance, user-orientated innovation, ergonomics, value, service and environment friendliness.
Third, the tools are subjected to the most stringent quality testing in a well-equipped standards room and state-of-the-art reliability laboratory. Each and every tool undergoes a test run under power, before leaving the factory.
Last but not the least, we consider our customer satisfaction to be the ultimate test of the quality of our products.KPT Quality Credo:
- We will follow the Total Quality Management path to achieve business excellence.
- We will focus on Supply Chain Management by aggressively outsourcing, removing mudas, consolidating supplier base and building trust with the suppliers.
- We will adopt lean thinking and create value, by economizing.
- We will make our system less sensitive to changes in the external scenario by controlling fixed costs, improving overall equipment scenario by controlling fixed costs, improving overall equipment effectiveness and using inventory as a strategic tool.
- We will improve employee morale through training, participative management, and appreciation of new idea.